Genius mobile pay - User Guides

Getting Started

Thank you for choosing our Genius Mobile Pay solution. Before you start, we would like to introduce you to important information you should know.

Using multiple devices

After your account has been approved by Global Payments, you are assigned a TID (Terminal Identification Number). If you have requested a single device for Genius Mobile Pay, you can login and start taking payments.

If you have requested more than one device, you will have many TIDs as devices you have requested and the number of devices can be expanded at any time through your sales representative. Please note, if you want to use multiple devices at the same time, each device should have its own unique TID; you cannot use the same TID simultaneously in multiple devices.

If you need to use your TID on a different device than you are currently using, just login to the new device with your email and password and choose the TID you wish to use. If the TID has already been assigned to another device, we will send you an authorisation code to your email address; you need to enter the authorisation code into the application to reassign the TID to a new device.

Need another TID/Device?

Our sales representatives will be happy to help you increase the number of devices that have access to Genius Mobile Pay, please contact us here.

Supported devices

We support a wide range of Android and Apple devices, however there are minimum requirements for the device to ensure that the payments remain secure.

Android

• Android 9+
• NFC (Near Field Communication)
• Internet connection (via SIM card or Wi-Fi)

iOS

• iOS 17+
• iPhone XS and above
• Internet connection (via SIM card or Wi-Fi)

Supported card types

We accept Visa and Mastercard branded cards in the Genius Mobile Pay application, this includes cards stored in a customer's device, such as Apple Pay, Google Pay, Samsung Pay, etc.

App installation

Android

Please make sure that your device adheres to the following conditions in order to use the Genius Mobile Pay application.

• The device must not be in root mode or developer mode.
• Have NFC enabled on your phone.
• Support Android 9 or above
• Have access to the internet (via SIM card or WiFI)
• You have signed a contract with us to accept credit cards.

Please download the Genius Mobile Pay application from the Google Play store.

Once you have downloaded and installed the Genius Mobile Pay app, you will need to login. Please refer to the ‘User Login’ guide if you require help in completing this process.

iOS (Apple)

Please make sure that your device adheres to the following conditions in order to use the Genius Mobile Pay application.

• iPhone is iPhone XS and above
• Support iOS version is 17 or higher
• Have access to the internet (via SIM card or WiFI)
• You have signed a contract with us to accept credit cards.

Please download the Genius Mobile Pay application from the Apple App Store store.

Once you have downloaded and installed the Genius Mobile Pay app, you will need to login. Please refer to the ‘User Login’ guide if you require help in completing this process.

User Login

Once you have signed up with Genius Mobile Pay, you’ll receive an email with your Genius Mobile Pay password. Simply enter the email address and password details into the login screen and press enter.

The first time you sign in, if you have more than one TID (Terminal Identification Number) you need to choose the TID that you want to use on the device. Select from the list that appears and confirm. You can use the filter to search for a specific TID, enter numbers or letters and you will see all TIDs that contain the given characters.

Once you select your TID, you can set your own password to login to Genius Mobile Pay.

When you confirm your own password, we will automatically send an email with an authorisation code, please enter the authorisation code into the Genius Mobile Pay application to change the password.

After entering the authorisation code correctly, you will be logged in and the home screen of the application will appear displaying a list of previous transactions. If this is your first time using the application the list of transactions will be empty when you start.

Additional help

• Incorrect Password: Make sure the email address and password are entered correctly, they are case sensitive.
• No Internet Connection: Make sure that your device is connected to the Internet, using WiFi or a cellular network.
• Forgotten Password: If you have forgotten your password, you can reset it on the login screen, using the "Forgot password?" link.

Application Updates

We regularly update the Genius Mobile Pay application for you so that we can always bring you a secure, reliable, and feature rich solution. We release updates at least once a month, and an update to the application can be completed by following the below steps, however we recommend that you set your device to receive app updates automatically.

Google Play (Automatic updates)

1. Open the Google Play Store: Find the Play Store app on your Android device and select to open.
2. Access your profile: select your profile icon, located in the top right corner of the Play Store.
3. Access Google Play Store settings: select “Settings”.
4. Access Network Preferences: Select “Network Preferences”.
5. Access Auto-update Apps: Select “Auto-update apps”.
6. Select desired preference: Select the desired update preference from the available list.
   1. Update all apps over Wi-Fi or mobile data (Preferred)
   2. Update with limited amount of mobile data
   3. Update over Wi-Fi only
   4. Don't auto-update apps

Google Play (Manual update)

1. Open the Google Play Store: Find the Play Store app on your Android device and select to open.
2. Access your profile: select your profile icon, located in the top right corner of the Play Store.
3. Select "Manage apps and device":, select "Manage apps and device".
4. Find updates: a list of apps with updates available will be displayed.
5. Update apps:
1. Update all apps: Select the "Update all" button to install the latest versions for all your apps simultaneously.
2. To update a single app: Find Genius Mobile Pay specifically in the app in the list and select the "Update" button next to it.

Apple App Store (Automatic updates)

1. Open Settings: select the ‘Settings’ app on your device.
2. Open App store: Select “App Store”.
3. Turn on automatic updates: Toggle “ON” App Updates.

Apple App Store (Manual update)

1. Open App Store: Select the “App Store” app on your device.
2. Access profile: Select your “Profile Picture” in the top-right corner of the screen.
3. Scroll down: to view the pending updates and release notes.
4. Find updates: a list of apps with updates available will be displayed.
1. Update all apps: Select the "Update all" button to install the latest versions for all your apps simultaneously.
2. To update a single app: Find Genius Mobile Pay specifically in the app in the list and select the "Update" button next to it.

Take a payment

To take a payment from a customer please follow these steps:

1. Select the ‘+’ icon to create a new transaction.
2. Enter the amount, select ‘card’, and select ‘PAY’.
3. Genius Mobile Pay will now connect, please wait.
4. Contactless logo is displayed, your customer can now present the card.
5. The payment is sent for authorisation.
6. Scheme animation is displayed, indicating a successful payment.
7. Payment ‘Approved’, select ‘Done’ to complete the payment process, or ‘Send Receipt’.
8. Completed payment will now be displayed in the transaction list.

Note: Under certain circumstances the issuer card may want to validate that the customer is still in possession of the card, this can be confirmed by entering a PIN (if applicable) or by completing a WebPay transaction.

Cancel a payment

If you take a payment and need to cancel the transaction, you can perform this task directly from the Genius Mobile Pay app.

1. Navigate to the transaction history, by selecting the ‘Payments’ tab at the top of the screen.
2. Select the payment that you want to cancel.
3. Select the ‘Transaction Cancellation’ button.
4. Review the transaction details, and then select the ‘Cancellation’ button.
5. A warning message will appear, to confirm that you want to continue to cancel the transaction. Select ‘Confirm’ if you want to cancel the transaction.
6. The cancellation request will be processed and once complete you will have the option to send a receipt to the customer.
7. Funds will be returned to the original card that the transaction was originally completed with.

Note:

You cannot cancel payments no older than 93* days and you can only cancel each transaction once. Also, cancellation may not be available in some app settings.

Close a batch

A batch is a group of transactions that you have taken from your customers, each transaction is linked to a batch of transactions. You are required to close a batch so the group of transactions can be settled into your designated business current account.

Closing a batch will close the existing batch, and open a new one, any further transactions will be added to the new open batch.

We will settle your transactions automatically after some time has passed, however if you do not close a batch then you can expect a delay in settlement.

To close a batch, please complete these steps.

1. Navigate to batches, by selecting the ‘Batches’ tab at the top of the screen.
2. The open batch will appear at the top of the screen, select the ‘Close batch’ button.
3. A warning will appear, select ‘Ok’ if you want to close the batch.
4. The close batch request will be processed, the newly closed batch will now appear in the list of closed batches, and a new open batch will be created.
5. To view the list of transactions tap on the batch you wish to view (this can be an open or closed batch), a transaction summary will be displayed as well as a list of the individual transactions that are included in the batch.

View payment history

You can view a history of all completed transactions, within the Genius Mobile Pay application.

To view your payment history, please complete these steps.

1. Navigate to the transaction history, by selecting the ‘Payments’ tab at the top of the screen.
2. You can view the details of an individual payment by tapping on the transaction, from here you can issue a receipt or choose to cancel the transaction.

Send a receipt

Genius Mobile Pay has a number of ways to send digital receipts - SMS, email and by QR code.

Alternatively you can connect a printer and print receipts, if required.

Send SMS receipt

A receipt can be sent to a customer via SMS text message, your customer will be sent a hyperlink to the receipt which can be selected by your customer to view the receipt.

The SMS message that is sent to the customer will be issued from the phone number on the device you are using, it may be worth considering using an alternative method if you are using a personal device and do not wish to share your phone number with your customers.

To send an SMS receipt, please complete these steps.

1. After completing a payment, or when viewing the details of a transaction you will have the option to send a receipt; select ‘Send receipt’.
2. A screen will appear displaying the receipt options available, Select the icon at the top of the screen ‘SMS’.
3. Enter the phone number that you want to send the receipt to, the phone number can be entered with or without the country code.
4. Select the ‘Send receipt’ button.
5. You will be redirected to the SMS message app within your device and will need to send the receipt.

To view the receipt, your customer will complete these steps.

1. Open the SMS message app on their device, and click on the hyperlink for the receipt.
2. The customer is directed to the hyperlink via the device browser and the receipt can be viewed on their device.

Send email receipt

A receipt can be sent to a customer via email, your customer will be sent a hyperlink to the receipt which can be selected by your customer to view the receipt.

To send an SMS receipt, please complete these steps.

1. After completing a payment, or when viewing the details of a transaction you will have the option to send a receipt; select ‘Send receipt’.
2. A screen will appear displaying the receipt options available, Select the icon at the top of the screen ‘Email’.
3. Enter the email address that you want to send the receipt to.
4. Select the ‘Send receipt’ button.
5. The receipt request will be processed and a message will appear to confirm the message has been sent ’Email receipt sent’.

To view the receipt, your customer will complete these steps.

1. Open the email app on their device, locate the email and click on the hyperlink for the receipt.
2. The customer is directed to the hyperlink via the device browser and the receipt can be viewed on their device.

QR code receipt

A receipt can be provided by presenting a QR code to the customer, this removes the need to enter any customer data (Phone number or email address). The customer can scan the QR code with the camera app, and will be directed to a website customer to view the receipt.

To create a QR code for a receipt, please complete these steps.

1. After completing a payment, or when viewing the details of a transaction you will have the option to send a receipt; select ‘Send receipt’.
2. A screen will appear displaying the receipt options available, Select the icon at the top of the screen ‘QR’.
3. A QR code will be generated, which your customer can then scan with the camera app on their device.

To view the receipt, your customer will complete these steps.

1. Open the camera app on their device, and ensure the QR code is displayed within the focus area, a hyperlink will then appear.
2. Select the hyperlink by tapping on it.
3. The customer is directed to the hyperlink via the device browser and the receipt can be viewed on their device.

Connect printer and print a receipt

You can print a physical receipt in the Genius Mobile Pay app by connecting a printer via a Bluetooth or USB connection.

We support the specific print widths, please consider this before purchasing a printer or till rolls:

• 48 mm
• 80 mm
• 100 mm

Navigate to the ‘Account >>> Printers’ section of the Genius Mobile Pay app, follow the onscreen instructions to complete the setup process for your printer.

Once the printer is successfully connected, configure the roll width and perform the test; to add your printer to Genius Mobile Pay, press ‘Save’. You can add additional printers, however you will need to specify a default printer.

Once the printer has been successfully set up you will be able to use the ‘Print’ option to create a physical receipt.

Note: The same process for printing a receipt can also be used to send a batch summary report, select the closed batch you want to send and select the ‘Send batch’ button with your chosen method (SMS, email, QR or print).

Forgot password

If you have forgotten your password, you can complete a password reset directly in the Genius Mobile Pay app within the app login screen.

1. On the login screen, tap ‘Forgot password?’
2. Enter your login email into the app and tap ‘Continue’.
3. We will send an authorisation code to your email, which you will type in the field and then tap on ‘done’.
4. We will send you a new password by email, which you can change after the first login.

Where should my customer tap their card?

Your device will have a NFC reader, typically on the back of the device that is used to read the contactless card data. The location of the NFC reader can change based on the device manufacturer, so we recommend checking the user guide of your unique make and model so you can direct your customer where they should tap their card.

We have included a ‘NFC Test’ feature that will allow you to practice the location of the NFC reader, you can freely attempt to detect the contactless card without worrying about taking a real payment. This is available by navigating to ‘Account >>> NFC Test’ within the Genius Mobile Pay application.

For the best possible contactless card read, we recommend you don't have anything on the back of your phone that could block the NFC chip (magnet, hard cover, etc.)

Why am I having issues logging into the app?

Before you can login you need to make sure you have a signed contract with Global Payments to accept cards with Genius Mobile Pay. Once the contract is processed, you will receive the login details for the app in your email (we recommend checking all folders including SPAM). Alternatively, contact us via the email address within the support section of the Genius Mobile Pay application.

If you have forgotten your password, you can complete a password reset directly in the Genius Mobile app within the app login screen.

Error messages

0F or 21 (Incomplete NFC read)

These messages indicate that the contactless card was not read incorrectly. Once the card is detected to the NFC chip, it should not be moved until all four green rectangles at the bottom of the screen are illuminated.

‘No supported app is available for this NFC brand’

These messages indicate that the contactless card was not read incorrectly. Once the card is detected to the NFC chip, it should not be moved until all four green rectangles at the bottom of the screen are illuminated.

1C, 1D or 20 (PIN Required)

Genius Mobile Pay accepts mainly contactless payments and in some cases, the card issuer will sometimes request that a transaction needs to be verified by PIN. On a traditional card terminal, you would be required to insert the card, however with Genius Mobile Pay, this is not an option.

If this happens, the following steps can be performed:

• Try again; Reattempt the transaction, the customer may be offered the option to enter their PIN on the Genius Mobile Pay application to complete the transaction.
• Digital wallet; You can encourage your customer to use a card stored in a digital wallet (Apple Pay, Google Pay etc.) on their phone. A digital wallet transaction has additional security features, which bypasses the need for the customer to enter a PIN.
• WebPay; We provide the option to complete the payment online via ecommerce, select WebPay and the customer will be shown a QR code and will be redirected to a payment gateway to complete an online transaction. This method of payment will bypass the PIN restrictions of the contactless card, and additional validation will be completed using 3D Secure.
• Use another card; as a last option the customer can be asked to use a different card, which may allow for a successful transaction to be completed.

3-104-015-015 (App updated needed)

You need to update the application GP tom to the latest version, please follow the instructions on how to update the Genius Mobile Pay application.

‘This app is not allowed in your country’

The Genius Mobile Pay app is available in the United Kingdom and Ireland, along with multiple countries in Europe. Please check the default country on your device, if you are seeing this error.

Change to a different device

If you lose your device, buy a new one or simply require to move Genius Mobile Pay on another device. We provide an easy process to follow that will allow you to use Genius Mobile Pay on a different device.

If you want to use multiple devices at the same time, each device should have its own unique TID; you cannot use the same TID simultaneously in multiple devices. When you change the device, the original device will no longer have access to Genius Mobile Pay.

To use Genius Mobile Pay on a different device, please complete these steps.

1. Download and install the Genius Mobile Pay application on the new device.
2. Log in to the app using your email and password, if you have forgotten your password you can reset it yourself using ‘Forgot password’? 
3. The Genius Mobile Pay app will offer you a choice of TID (Terminal Identifier), this is a unique number associated with each device that is able to take payments. The TID of the original device will be listed as ‘Used’ as it will still be assigned to the original device. Locate the TID that you would like to reassign and select it.
4. You will be sent an authorisation code to your user email address, enter the authorisation code into the Genius Mobile Pay app and select ‘Confirm’.
5. Your TID will now be reassigned to the new device, and you are ready to start taking payments. You will no longer be able to take payments on the original device.