Payment Terminals
and EPOS Support

Product Guides

• Quick Reference Guides
  • IWL Quick Reference Guide
  • Tetra Quick Reference Guide
  • PAX A920 Quick Reference Guide
  • Merchant Terms and Conditons

• Ingenico User Guides
  • IWL 200 Series User Guides
  • ICT 220 User Guide

• Manuals
  • Customer Operating Instructions
  • Business Resource Centre
  • Chargebacks
  • PCI DSS Compliance

Forms

• Bank Details Change
• Merchant Data Change Form
• Outlet Data Change Form
• Requesting MOTO
• Request Refund to Customers Account
• Retained Card Report

Your Terminal

• Frequently Asked Questions
• Terminal Software Update
• Apple & Android Pay
• Cards Accepted
• Gift Cards

Terminal Quick Start Guides

• Move 3500 3G
• Move 3500 Bluetooth
• Move 3500 Mix
• Move 3500 Wi-Fi
• Desk 3500
• Desk 3500 with Pin-Pad
• Lane 3000
• Lane 3000 Kiosk
• Lane 5000
• PAX A920 PRO

Terminal Support Videos

• Reboot
• Settlement
• Connect to Wifi
• Connect to Bluetooth base
• Change IP address
• Software update
• Switching host

Sales Tasks

• Making a Sale
• Refunds

Management Tasks

• End of Day Settlement
• Managing Chargebacks
• Viewing Statements
• Printing Reports

Risk and Compliance

• PCI DSS Compliance

Fraud Prevention

• Fraud Warning Signs – Card Present
• Fraud Warning Signs – Card Not Present (MOTO)