Reporting to: COO
Location: Dun Laoghaire
The Operations Manager will have proven track record in contact centre expertise, SLA/KPI implementation and adherence experience and management, IVR + phone system set up and management subject matter expertise and performance management. The Operations Manager will have deep experience in reporting/analytics, productivity, people and client management. Incident/Problem/Change Management and Lean Six Sigma or equivalent expertise are also required.