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Inside Sales Team Lead

Division:          Sales

Location:         EVO, Dublin

Reports to:      Inside Sales Manager

Term:              Permanent

EVO Payments International is an exciting and growing company that is dedicated to providing innovative products, outstanding service and security to its customers.  We are located throughout the United States, Canada, Mexico, China and Europe.  We can process in over 130 currencies in over 50 markets worldwide. On behalf of our customers, we process billions of dollars annually.

EVO plays an important role in the everyday life of millions of people. For our customers and their customers, we are the link between the parties involved in almost any type of payment transaction.  We ensure that any payment is secure and properly applied and settled for each transaction.  EVO offers end to end support from installing the point of sale device to enable secure electronic payments at a merchant, providing software solutions to enable ecommerce and then troubleshooting and resolving issues that may occur from time to time for our customers.

In Ireland EVO has a marketing alliance with Bank of Ireland and trades under the BOI Payment Acceptance brand.   We are currently recruiting a Inside Sales Team Lead to join our expanding BOI Payments Acceptance Team based in our office in Dun Laoghaire, Co Dublin. This role reports to the Inside Sales Manager.

Job Purpose

The Inside Sales Team Lead is a key member of the sales team, responsible for ensuring the appropriate level of support to the team in their day to day roles whilst maintaining a strong customer (internal and external) experience to accelerate sales.

The Role: 

  • Delivery of all company Inside Sales Channel targets and KPI’s
  • Manage a team of Inside sales reps targeted on acquisition
  • Supporting the Inside Sales Manager to develop, coach and real time manage the inside sales team and to ensure highest standards & targets are achieved
  • Responsible for management of headcount and recruitment
  • Plan sales activity, write and lead sales training plans and workshops
  • Assist in delivery of 1-2-1 staff performance reviews
  • Setting KPIs for your inside sales team and day to day performance management
  • Manage KPI’s and commission plans to drive appropriate behavior from the telesales team
  • Ensure product sales information is in place to giving the telesales teams the tools to go selling
  • Coach the team on consistent use of the agreed Sales Methodology

 

Skills & Experience:

  • 3+ years inside sales team leading/ management (In a Contact Centre/ inside sales environment desirable)
  • Highly Energetic, self-starter and great motivator
  • Experience in coaching and developing sales teams
  • Excellent verbal and written communication skills
  • Highly proficient in computer skills including MS Word, Power Point, Excel and Outlook
  • Exceptional organisational and presentation skills
  • Solution orientated

 

Competencies:

  • Customer focus with an ability to develop strong professional relationships.
  • Accuracy and attention to detail is a pre-requisite.
  • Ability to work well under pressure and to tight time frames.
  • Strong interpersonal skills
  • Ability to work independently and liaise with other departments, as required.
  • Excellent communications skills (both written and verbal)
  • Proficiency in Microsoft office applications (Excel, Word, Outlook and Power point)
  • Pro-active, flexible and must be team player.

 

Exceptional candidates who do not meet these criteria, may be considered for the role provided they have the necessary skills and experience.

Apply Now

Inclusion

EVO aims to operate an inclusive recruitment processRegardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.

 

Pre-Employment Screening

Attracting and selecting the best talent is key to EVO’s growth as a successful global organisation. As part of our selection process candidates can expect a number of stages that they will be guided through by our recruiters when they are successful in being shortlisted.  When a formal offer is made we will ask you to complete our pre-employment screening, which is essential for everyone joining EVO.  You will be guided through the pre-screening with our Partner HireRight. Some variations apply across geographies but typically we are looking for your right to work in the location  you are applying for, proof of residency, credit history and any unspent convictions. Any information that comes to light is treated confidentially and addressed on an individual basis.