The global spread of the Coronavirus is affecting each business differently. While many sectors are currently unable to trade because of Government restrictions, those that are have already undergone significant changes in order to keep serving their customers. Over recent weeks we have witnessed the emergence of newer ways of doing business and taking payments. The resilience of small businesses the length and breadth of the Country has been remarkable and we have included details of some of those customer stories here.
“When the Coronavirus crisis took hold in Ireland we found 80% of our customer base disappeared overnight. So we immediately looked to diversify our business and looked at starting to do home deliveries in the Strabane and Omagh areas. Our aim was to provide a contactless service to adhere to social distancing guidelines etc. We got in touch with Nicola Hassan Area Sales Manager for BOI Payment Acceptance and she explained there was a product that would be perfect for our business in these challenging times. We signed up to a Virtual Terminal which allows us to take card payments anywhere by phone. From initial contact to being ready to receive payments took less than 48 hours!”
“A lot of customers are ordering for their freezers so we simply take their order, process payments over the phone in our office and the money goes straight into our bank account, even before the product leaves our premises! We will continue to use this virtual terminal after the covid 19 crisis has passed, as it has been an essential life-line to our business and much easier and convenient than dealing with cash and chasing invoices as there is a link to pay option on my virtual terminal.”
Eileen Millar (Managing Director)
“At Pearse Street Physiotherapy we have been hugely affected by the Covid-19 restrictions. We have always treated our clients in person with payments taken after each appointment through our BOIPA terminal in the clinic. Due to the restrictions we have made the most of technology to provide expert Physiotherapy Assessments and Treatment Plans via Video and Phone consultations.”
“One of our main concerns was how to take payments for our services. We contacted BOIPA about setting up an ecommerce account. Our BOIPA account manager was very helpful and suggested a faster more immediate solution, the new virtual terminal. It is browser software, which that links directly to your account. This feature gave each physiotherapist access to a virtual card terminal. Payment could be taken at the end of each session as normal. No installation needed, simple interface, this system has helped us to streamline our online payment system. Saving us time and giving us solid piece of mind we are using a trusted provider.”
“We are 4 weeks into our new way of working. We have adapted and changed to provide the highest standard of healthcare through our “Physiotherapy Virtual Clinic”. We have seen an increase in demand for Physiotherapy, where treatment is predominantly exercise therapy, which can be performed anywhere. Our clients are happy and so are we.”
Ciarán Woods (Practice strategist)
“As a retail convenience store we are lucky in that we have been allowed to continue to trade during the Covid crisis. However our business model has completely evolved. For a start cash usage has almost disappeared in the shop, 90% plus is now card and specifically contactless. And it was great to see the limit increased to €50. When all this is over I cannot see any significant return to cash.”
“And whereas before the crisis virtually 100% of our business was conducted face-to-face with our customers, now we are taking anywhere up to 300 orders a day over the phone and doing home delivery. We had just 1 card terminal in the shop from before and with all the phone orders it was holding up people at the counter. We called BOIPA and got a 2nd terminal delivered and up and running within a couple of days. We have MOTO functionality enabled on the terminal so we can have someone separately manage this and easily take and manage remove orders over the phone. We have a customer of BOIPA for a number of years now and they have really been there to support us during these challenging times.”
Ken Gilmer (Owner)
“Slimming World was unable to run groups in our venues so we set-up an online virtual service for our members. I’m already a Bank of Ireland customer and BOIPA had been recommended to me to set-up a virtual card terminal. BOIPA have been a great help and we can now accept payments virtually by card. Our members are finding the service so easy and safe to use.Thanks BOIPA and all the team.”
Gillian Leahy (Slimming World, Virginia Co.Cavan)
I have recently received 2 solutions from BOI Payment Acceptance which have dramatically improved my businesses financial transactions both in the office and in the field. In the current Covid-19 climate there is an understandable desire for card and contactless payment and these requirements have been efficiently fulfilled with BOI Payment Acceptance. The Virtual Terminal option allows us to take payments over the phone in the office and the GPRS card terminal can be used in the an outdoor environment which for my business is a godsend as it encourages payment in a safe and efficient way, I would highly recommend it.
Jim Ormond (Owner)
Avail of 6 months FREE rental. Just pay transaction fees on any sales. A Virtual Terminal is a simple and smart way to accept payments over the phone.