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Title:                       Helpdesk Technician

Division:                 EVO IT

Location:               Adelphi Plaza, Dun Laoghaire

Reports to:           IT Infrastructure Manager,

Term:                     Permanent, Full-time

EVO Payments International is an exciting and growing company that is dedicated to providing innovative products, outstanding service and security to its customers.  We are located throughout the United States, Canada, Mexico, China and Europe.  We can process in over 130 currencies in over 50 markets worldwide. On behalf of our customers, we process billions of dollars annually.

EVO plays an important role in the everyday life of millions of people. For our customers and their customers, we are the link between the parties involved in almost any type of payment transaction.  We ensure that any payment is secure and properly applied and settled for each transaction.  EVO offers end to end support from installing the point of sale device to enable secure electronic payments at a merchant, providing software solutions to enable ecommerce and then troubleshooting and resolving issues that may occur from time to time for our customers.

In conducting our business, EVO is committed to creating an exciting, diverse and collaborative work environment for our employees. We know our success is the direct result of the talent, dedication, and energy of all our employees. In order to achieve this success, we share a common set of values that guides our behaviour at work each day.

We are currently recruiting a Helpdesk Technician to join our expanding team within EVO, Dun Laoghaire, Co Dublin.  This position is a standalone position, so the successful candidate will be expected to provide first and second level support to their client base.

Role Purpose & Responsibilities: 

The Help Desk Technician will:

  • Serve as the first point of contact for internal customers seeking technical assistance
  • Record events and problems and their resolution in ticket system
  • Perform local and remote troubleshooting of users issues
  • Installing or changing software to fix issues
  • Installation and configuration of client desktops and laptops
  • Training other staff members on troubleshooting and diagnosing problems
  • Roll-out of new user devices eg. Laptops, PCs, iPads, iPhones etc.
  • Assist with technology refreshes
  • User account management
  • Resolve issues on first contact where possible
  • Creation and updates of knowledge base articles to assist issue resolution and facilitate self-service
  • In life management of workstations and other devices
  • Liaise with IT Team on issues

Requirements

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Knowledge of computer/laptop build and operation.
  • Good understanding of computer systems, mobile devices and other tech products
  • Knowledge of Microsoft Active Directory.
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Customer-oriented and even tempered
  • Good communication skills
  • Strong interpersonal skills and ability to work independently or with cross functional teams
  • Ability to multitask and ensure flawless execution and delivery
  • Demonstrate an outstanding work ethic and sense of urgency to resolve issues quickly and efficiently

Knowledge and Experience

  • Basic of command line
  • Powershell
  • Basic knowledge of scripting or just understanding scripts in Commandline/Powershell
  • 2 years experience on a similar position.
  • Occasional travel required to Poland and other countries in Europe.

Apply Now

Inclusion

EVO aims to operate an inclusive recruitment processRegardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.

 

Pre-Employment Screening

Attracting and selecting the best talent is key to EVO’s growth as a successful global organisation. As part of our selection process candidates can expect a number of stages that they will be guided through by our recruiters when they are successful in being shortlisted.  When a formal offer is made we will ask you to complete our pre-employment screening, which is essential for everyone joining EVO.  You will be guided through the pre-screening with our Partner HireRight. Some variations apply across geographies but typically we are looking for your right to work in the location  you are applying for, proof of residency, credit history and any unspent convictions. Any information that comes to light is treated confidentially and addressed on an individual basis.