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 Title:                       Field Service Engineer

Division:                 Deployment

Location:               Connaught Regions

Reports to:           Deployment Manager

Term:                     Permanent, Full time

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EVO Payments is an exciting and growing company that is dedicated to providing innovative products, outstanding service and security to its customers.  We are located throughout the United States, Canada, Mexico, China and Europe.  We can process in over 130 currencies in over 50 markets worldwide. On behalf of our customers, we process billions of dollars annually.

EVO plays an important role in the everyday life of millions of people. For our customers and their customers, we are the link between the parties involved in almost any type of payment transaction.  We ensure that any payment is secure and properly applied and settled for each transaction.  EVO offers end to end support from installing the point of sale device to enable secure electronic payments at a merchant, providing software solutions to enable ecommerce and then troubleshooting and resolving issues that may occur from time to time for our customers.

In conducting our business, EVO is committed to creating an exciting, diverse and collaborative work environment for our employees. We know our success is the direct result of the talent, dedication, and energy of all our employees. In order to achieve this success, we share a common set of values that guides our behaviour at work each day.

We are looking for a self-motivated Field service Engineer to operate out of the Connaught regions include Mayo, Galway, Sligo, Leitrim, Roscommon

Responsibilities:

  • Installation and commissioning of company products.
  • Carry out Service maintenance call outs to the required.
  • Develop positive customer relationships/experiences
  • Schedule and Prioritise daily service trips.
  • Management of personal spare parts and new devices for deployment
  • Stock auditing
  • Perform User Acceptance Tests in both the test and production environment to confirm the operational and user experience on new product functionality
  • Advise management regarding customer satisfaction reports, product performance, and suggest product improvements.
  • Out of hours callouts responded to in a timely manner

Skills:

  • Knowledge of Routers, GPRS networks and analogue phone line and networking
  • Needs to be able to work as an individual but also as a part of a team with fellow Engineers and support staff to resolve unusual issues that may occur.
  • Adaptable and Flexible under different scenarios
  • Needs to be able to work as an individual but also as a part of a team with fellow Engineers and support staff to resolve unusual issues that may occur.

Our package includes:

  • Health Insurance
  • Lunch allowance
  • Pension
  • Company Vehicle

Apply Now

Inclusion

EVO aims to operate an inclusive recruitment processRegardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.

 

Pre-Employment Screening

Attracting and selecting the best talent is key to EVO’s growth as a successful global organisation. As part of our selection process candidates can expect a number of stages that they will be guided through by our recruiters when they are successful in being shortlisted.  When a formal offer is made we will ask you to complete our pre-employment screening, which is essential for everyone joining EVO.  You will be guided through the pre-screening with our Partner HireRight. Some variations apply across geographies but typically we are looking for your right to work in the location  you are applying for, proof of residency, credit history and any unspent convictions. Any information that comes to light is treated confidentially and addressed on an individual basis.