Case study

Streamlining pharmacy
operations with BOIPA’s
integrated payment
solutions

Castle Pharmacy Logo
Castle Pharmacy Hero

Introduction

Castle Pharmacy Dalkey, opted for BOI Payment Acceptance’s (BOIPA) integrated payment solutions in conjunction with TouchStore’s dispensary and retail software and haven't looked back

The effortless integration and outstanding service offered by BOIPA have noticeably enhanced and streamlined the pharmacy’s operations. We delve deeper into the experiences of James Wixted, the owner of Castle Pharmacy Dalkey, and analyse the value BOIPA has brought to his business .

Problems with non-integrated systems

Launching a new business presented James with the challenge of finding a reliable and efficient payment solution that would integrate seamlessly with his pharmacy’s existing software – TouchStore. He sought a system capable of reducing errors, saving time, offering competitive pricing, and delivering exceptional customer service.

James outlined the issues he had encountered in the past with non-integrated systems: “I’ve worked in pharmacies before where there’s been no integration, and people are hitting the wrong buttons constantly on the till system. It’s a massive headache because at the end of the day your cash is wrong, your card’s wrong, and you’re trying to figure out why it’s wrong. It’s a major time-consuming problem.”

What to look for in an
ideal payment
system

After evaluating numerous options, James decided on BOIPA for its seamless integration with TouchStore and their outstanding customer service. BOIPA’s integrated payment solution provided the accuracy, speed, and reliability James was looking for in a payment system.

He expressed his satisfaction with the system’s ability to minimise human error: “With BOIPA’s integrated payments, I don’t have to check the cards payments. It’s all done, and I can trust it. Any errors that occur are generally to do with the cash; there’s never any problems with the card.”

Results of integrating BOIPA payments
with Touchstore

Implementing BOIPA’s integrated payment solution has led to numerous benefits for Castle
Pharmacy Dalkey, including;

Improved efficiency

James found that one of the most significantbenefits of using BOIPA’s integrated payment solution was the ability to performreconciliation and settlement reports within a single system. This consolidation greatly simplified his daily operations, as he no longer had to juggle multiple platforms to manage his financial data. With BOIPA’sstreamlined reporting, James saved both time and effort, which allowed him to focus on growing his business.

Error reduction

The integrated system has significantly reduced errors card transactions, making end-of-day reconciliation faster, more accurate, and hassle-free. James stated, “BOIPA’s integration with TouchStore means we can process transactions efficiently and accurately. It saves us time and stress, and I no longer have to worry about things not adding up at the end of the day “

Ease of use

James found the BOIPA system easy to set-up and navigate. He praised its user-friendly online account access, saying, “The online account management is very intuitive and easy to use. It allows me to quickly view transactions and monitor our daily activity, which is incredibly helpful for managing the business “

Excellent customer service

James found the BOIPA system easy to set-up and navigate. He praised its user-friendly online account access, saying, “The online account management is very intuitive and easy to use. It allows me to quickly view transactions and monitor our daily activity, which is incredibly helpful for managing the business “

Seamless integration, outstanding customer service and competitive pricing 

BOIPA’s integrated payment solution has helped streamline operations at Castle Pharmacy Dalkey, providing efficient, accurate, and reliable service. From the seamless integration with TouchStore to the outstanding customer service, BOIPA has exceeded James’s expectations.

James’s experience demonstrates how BOIPA’s integrated payments technology can have an impact on a business’s operations, saving time and effort while reducing errors. It showcases the value of having a reliable and user-friendly system that streamlines daily tasks and helps business owners like James focus on other aspects of their business.

Conclusion

Choosing BOIPA as the payment provider for Castle Pharmacy Dalkey has resulted in a thriving business with streamlined processes, reduced errors, and increased operational efficiency.

James’s experience illustrates how BOIPA’s product is not only world-class but also has the ability to bring tangible, positive change to businesses, enabling them to focus on what truly matters – providing exceptional service to their customers.

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Why choose BOIPA?

Transparent pricing

We are the only provider in the market that does not charge hidden fees - No auth fees, no minimum monthly charges, no PCI and set up fees

Next working day settlement

Funds are settled directly into your account the next working day, no matter who you bank with

Exceptional service

Our eCommerce support team will ensure a quick and seamless set up. Our Irish based call centre is there should you need help along the way