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Managing Chargebacks

What is a chargeback?

A chargeback is the return of funds to a customers account. A chargeback is initiated by the Card Issuing bank; either at the request of the Cardholder or when the issuing bank sees the need to do so via the schemes. BOI Payment Acceptance (BOIPA) are governed by scheme rules and regulations.

All Merchants accepting debit and credit card payments run the risk of being liable for chargebacks. A cardholder or card Issuer has the right to question or dispute a card transaction. A chargeback can be received up to 120 days after the card transaction was taken. In the case of goods or services being delivered, a chargeback can be raised up to 120 days from agreed date of delivery. Certain exemptions to the 120 days may apply depending on the Card Scheme and the reason for the dispute.

Common reasons for chargebacks

  • Fraud enquiries – cardholder denies participating or authorising a transaction
  • Cardholder disputes the sale for reasons such as failure to receive goods or service
  • Cardholder disputes the sale for reasons of quality
  • Cardholder does not recognise a transaction

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