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Customer Service

Job Description – Customer Service

Location – Dun Laoghaire

 

Description:

We are a leading multinational card payment acquirer and payment processing company based in Dun Laoghaire. We are currently seeking experienced Customer Service professionals, ideally with a background in financial services or payment services.

Responsibilities:

  • Handling inbound customer calls and queries through to resolution with focus on first-time resolve
  • Taking ownership of calls and ensuring all steps are carried out to support a resolution with customer – escalate calls upwards efficiently to next level for fast resolution and maintaining customer satisfaction.
  • Deal efficiently & effectively to all customer queries whilst maintaining excellent customer service through every call at all times.
  • Calls will be monitored and feedback will be given to support continuous improvement with call handling. You will be responsible to effect all recommendations with always a focus on continuous improvements.
  • Taking appropriate responsibility to process confidential information in a secure manner
  • Depending on experience in role, more duties may be added to help streamline process and enhance customer satisfaction with our products and services
  • Keeping customer informed (KCI) – in accordance with set KPI’s while customer queries/escalations are being resolved.

Experience:

  • Previous experience within a call centre / customer service environment including inbound and outbound calls, preferably within the financial services or payment processing industries would be an advantage
  • Performance driven, and able to work under pressure and to tight deadlines.
  • Ability to work on own initiative, and to be a team player.
  • Communication skills – excellent verbal communication skills.
  • Professional attitude and demeanour
  • Ability to work a flexible schedule (which will include shift hours with some weekend work)

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Inclusion

EVO aims to operate an inclusive recruitment processRegardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.

 

Pre-Employment Screening

Attracting and selecting the best talent is key to EVO’s growth as a successful global organisation. As part of our selection process candidates can expect a number of stages that they will be guided through by our recruiters when they are successful in being shortlisted.  When a formal offer is made we will ask you to complete our pre-employment screening, which is essential for everyone joining EVO.  You will be guided through the pre-screening with our Partner HireRight. Some variations apply across geographies but typically we are looking for your right to work in the location  you are applying for, proof of residency, credit history and any unspent convictions. Any information that comes to light is treated confidentially and addressed on an individual basis.