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Solutions Engineer Manager

Title: Manager, Solution Engineering (EU)

Division: EVO Snap*

Department: Product

Reports to: Vice President, Product

Position Summary:  The EU Manager of Solution Engineering is responsible for leading and growing a team of Solutions Engineer’s in the European market.  This position is responsible for collaborating with Product Management, Business Development, Technical Services and Operations.  You will also be responsible for recommending strategies for complex technical problems, assisting in application architecture, production support and troubleshooting, and mentoring team members on the EVO Snap* applications.

The Sales Engineering role will serve as the primary technical resource for the sales team recruiting software company sales. Sales Engineers are responsible for actively supporting the technology evaluation stage of the sales process, working in conjunction with the sales team as the key technical advisor and product advocate for our products. The Sales Engineer must be able to articulate technology and product positioning to both business and technical users.  The Sales Engineer must be able to identify all technical opportunities for the sales team.  This will assure complete customer satisfaction through all stages of the pursuit sales process and increase our time to market with software company leads.


Supervisory Responsibilities

  • Responsible for the overall direction, coordination, and evaluation of the Snap* European Solutions Engineering team.
  • Define, apply, promote, and manage/track departmental standards for integration process, integration testing/validation, and integration sample coding projects.
  • Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Essential Job Functions:

  • Responsible to supporting pre-sales sales calls that include integration options and additional service requirements
  • Assisting sales in properly qualifying prospects, defining service requirements (short term and long term), and deployment methodology and integration method recommendation.
  • Assisting in properly qualifying payment card industry compliance requirements (PCI, PA-DSS or PCI and PA-DSS)
  • Documenting customer requirements and presenting recommendations back to the sales team.
  • Coordinating technical items between sales and solutions engineering and technical services team to drive forward efforts and establish steps needed to drive revenue
  • Supporting the positioning and up sell of additional services as required by sales.
  • Acting as the product expert for all products being sold in the market to software companies including: toolkits (integration methods), tokenization, compliance, value added services (purchase card Level 2, Level 3) and additional modules (Hosted Payments, Merchant Management Console, Snap* Connect, etc…)
  • Responding to functional and technical request from the sales team
  • Conveying customer requirements to product management team
  • Handle support calls from merchants/developers that are directly related to the Snap* Platform


Non-Essential Functions:

  • Perform related projects and duties as assigned


Minimum Position Requirements:

  • S. in computer-related field or equivalent experience
  • The Sales Engineer must enjoy working with customers (world-class customer service skills are a must) and be organized and analytical, and able to eliminate sales obstacles through creative and adaptive approaches.
  • Knowledge of C#, Java, Ruby, VB.Net, PHP
  • Nice to have knowledge of: HTML, CSS, SQL, and JavaScript, Node JS, Ajax
  • 3rd party API integration
  • Passionate about making deadlines
  • Ability to manage multiple priorities and meet deadlines in a fast paced environment with limited supervision
  • Effective communications and interpersonal skills
  • Excellent organizational skills
  • Ability to maintain confidentiality
  • Ability to work independently, but with a team focus
  • Must be able to pass background and credit checks


Working Conditions:

  • To promote a positive office environment.
  • Must be able to establish and maintain productive, positive and cooperative relationships with internal and external partners, etc.
  • Must be able to work extended/alternate hours as necessary to meet business needs


Organizational Relationships:

Interacts with internal and external customers (i.e. all levels of employees and management,  vendors, partners and agents).


This job description indicates the general level and nature of work expected of the incumbent. It is not a comprehensive list of specific duties or activities associated with the position.  The incumbent may be asked to perform other duties as assigned.

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EVO aims to operate an inclusive recruitment processRegardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.


Pre-Employment Screening

Attracting and selecting the best talent is key to EVO’s growth as a successful global organisation. As part of our selection process candidates can expect a number of stages that they will be guided through by our recruiters when they are successful in being shortlisted.  When a formal offer is made we will ask you to complete our pre-employment screening, which is essential for everyone joining EVO.  You will be guided through the pre-screening with our Partner HireRight. Some variations apply across geographies but typically we are looking for your right to work in the location  you are applying for, proof of residency, credit history and any unspent convictions. Any information that comes to light is treated confidentially and addressed on an individual basis.