Sign In

Title:                     Integration Support Engineer

Division:             Intelligent Payments

Location:            Dublin Office

Department:      Business Development

Contract:             Full time

Reports to:         Business Development Manager

_____________________________________________________________________________

Intelligent Payments – an EVO Payments International group company since December 2016 – is a worldwide online payment processing business offering local culture payment technology of over 70 payment methods in over 180 countries and to customers of all sizes.

What sets it apart is the simple, user friendly SME offering for online and MOTO based business and its fraud, least cost routing and KYC analytics for larger enterprises. The PCI level 1 certified Online Payment platform enables real time, bespoke analytics to tackle on line fraud, identify the best route to process the payment and ensure that true customers are managed in the easiest and most customer friendly way possible. By harnessing Merchant customer data, payment history and external databases, the analytics works to ensure best practice and optimise performance.

Role Summary:

Reporting directly to the Business Development Manager, the Integration Support Engineer is accountable for enabling seamless merchant and ISV (Independent Software Vendors) boarding, testing and production operation as per EVO Business Units’ needs (EVO Business Units: BOIPA Ireland, EVO UK, Universal Pay Spain, eService Poland, Moneta Czech, EVO Mexico and EVO US).

The role requires personal involvement in boarding issue resolution and continuous review of those processes, the same applies for production support and product improvement, in close working relationship with our Service Desk, Delivery and PMO.

The team’s main objective is to work through the integration processes, based on which the company achieves very high conversion rate of getting merchants transacting in production after they have signed the contract for e-commerce gateway and acquiring services with a specific EVO Business Unit.

This role is foreseen as a matrix type role, where organisation / engagement of team members happens on a temporary basis, related to merchant / ISV engagement processes and needs.

The position is based in Dublin.

Key performance targets will be:

  • As a member of the Business Development team to help in the creation and maintenance of integration assets, support documentation creation and presentation of this based on GitHub.
  • Assist in the installation and troubleshooting of Payment Plugins on a variety of supported Webshops.
  • Ensure all internal and external client requirements are met, deliverables are in place
  • Work with Sales, PMO, Development and Technology, Change/Release Management to manage relevant processes both for internal and external clients; delivering high value to company governance.
  • Successfully engage in multiple initiatives simultaneously and work with team members in their engagements.
  • Demonstrate high-quality operational and people management skills in any internal and external client relationship.

Essential Skills, Experience and Attributes;

  • 2+ years of web and/or software development
  • Experience with CMS and Webshop platforms such as WordPress & WooCommerce, Prestashop & Magento
  • Ability to use a ticketing system to manage daily incoming tasks
  • Software debugging and reporting skills
  • Reading of technical logs for initial troubleshooting
  • Strong 3rd Party and Stakeholder communication skills
  • Proven experience of working under constant pressure and to tight deadlines

Skills & Experience

  • Git
  • PHP and JS
  • SQL
  • Experience using logentries or similar log aggregating systems.
  • Knowledge and understanding of payment service products
  • Excellent written and oral communication skills
  • Analytical skills
  • Experience of working under pressure and to tight deadlines

Qualifications:

BSc in Computer Science or Similar

Apply Now

Inclusion

EVO aims to operate an inclusive recruitment processRegardless of your background or needs. If you need adjustments making to your working environment, we’ll do everything we can to support you.

 

Pre-Employment Screening

Attracting and selecting the best talent is key to EVO’s growth as a successful global organisation. As part of our selection process candidates can expect a number of stages that they will be guided through by our recruiters when they are successful in being shortlisted.  When a formal offer is made we will ask you to complete our pre-employment screening, which is essential for everyone joining EVO.  You will be guided through the pre-screening with our Partner HireRight. Some variations apply across geographies but typically we are looking for your right to work in the location  you are applying for, proof of residency, credit history and any unspent convictions. Any information that comes to light is treated confidentially and addressed on an individual basis.